Unfortunately we have to deal with online bullies at some point. This is a good read.
About a year ago, I wrote about how to deal with trolls. My chief recommendation echoed the conventional wisdom on this subject: don’t feed the trolls. In other words, ignore them. Don’t engage.
I still think that’s the optimal way to deal with trolls; however, I’ve come across a couple of interesting stories lately from people who did the opposite — they engaged with their nastiest bullies, and they ended up receiving sincere apologies!
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